Dentist Appointment? I Don't Think So....I know I tend to gripe a lot about customer service...but this time the owner of the establishment was actually in my corner.
Let me explain...
Day before yesterday they predicted it would begin sleeting with freezing temperatures in Dallas some time early in the day (like before noon) and in the northern sections of the metroplex the roads were predicted to be quite hazardous.
Well....I had a dentist appointment scheduled at 10:30 in the morning to get my permanent on-lays (step below crowns) put in to replace the temp fillings I've been saddled with the past month. And...can I just say...it sucks having to chew on one side of your mouth for Thanksgiving dinner?
Anyway, I digress. As stated, my appointment was for 10:30. They called at 8:50 to ask me if I could come in "as soon as possible" as they were going to close the office early since most of the girls lived north of Dallas and were afraid of icing on the overpasses.
OK...fine...I hauled my ass out of bed, took a 10 minute shower, barely dried my hair, scarfed breakfast, put on a wrinkled sweatshirt and headed off to the dentist office with damp hair and no makeup on.
So...I get there...wait 20 minutes...they put me in the room...start the anbesol numbing thing prior to Novocaine....and the dentist asks where my stuff is.
Guess what? The stuff's not there. The assistant knew the stuff wasn't there and would NOT BE THERE and didn't bother to tell the office manager before she called me to rush in early so they could do the work.
Well...I was pissed. I told them it wouldn't have been so bad if they had called to wake me up so they could tell me my stuff wasn't ready so they had to reschedule. And they understood that and the dentist was pissed and called the lady at the lab to gripe her out while I was standing there. Turns out the lady at the lab didn't want her delivery people (her daughters) driving in the icy conditions (yeah, right....can I just ay it was NOT icy at that point?)...and....one of the things wasn't even ready. So icy streets or not they could not have done my appointment anyway.
So...we get done rescheduling the appointment about 40 minutes after my quick arrival...and....one of the daughters who "would not be allowed to drive due to the icy roads"...shows up...as I was walking out...to pick up MORE WORK!!
Of course, the office manager was mortified and said, "Oh, my God!" Turned bright red, apologized to me, and escaped to the dentist's office to speak behind closed doors.
What a cluster. I'm stuck with temp fillings until Tuesday, the dentist and his office manager are duly embarrassed, the assistant who neglected to tell the office manager my stuff was NOT going to be there will more than likely be fired.....and I'm sure other work set to be done that day was canceled due to no deliveries from that "lab".
Turns out this is a lady who does this mold stuff from a converted old house, has all family working for her, and is basically a sole proprietor contractor. But...apparently she does the best work in town...and knows it. Because she was late with the last pieces they had to install in my mouth too. But that day I waited while they "rushed" it to the office.
Anyway...when Tommy and I got back from errands yesterday (due to having time since I did not get drilled) there was a message on the machine saying they were going to give me a $50 discount on the work when I come in next week. So at least there's that.
In summary...was supposed to get drilled on and get permanent stuff...was awakened by dentist and rushed my ass in to get drilled early but didn't get drilled ..was pissed (still am pissed)....still have temp fillings and thus still have to chew only on one side which is a pain in the ass....have to set aside ANOTHER morning next week to go get drilled....but at least they're paying me $50 for the inconvenience.
'Kay? Kay.
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Comments
well i would have been irate! I wouldnt have been able to keep my tounge.
michele sent me
Posted by: zachary on December 9, 2005 12:31 AM
That is really, really bad. If I'd had to get up and rush out in the cold for nothing, heads would have rolled! Yeesh!
Oh, and we have six inches of snow on the ground here and nary a delay for school tomorrow. They are hard core up here, man. Good thing SugarPlum walks to school, because my happy butt will be sitting here in PJs all day!
Posted by: buffi on December 9, 2005 12:17 AM
Michele sent me here to witness your struggle to maintain calm in this nasty world.
Well, Peaches, it sounds like that was one Hell of a nasty way to start off a day. Just the weather forecast was bad enough--then to add all that dentist appt *hit on top of it. Just not right! Bus as you said, at least you got $50 for your ordeal.
Posted by: Utenzi on December 9, 2005 12:12 AM
Man, I'd be more than slightly pissed!!! $50 credit is small reward for the crap they put you through!
At least we can be thankful it's Friday!
I saw you at Michele's, and thought I'd come by for a visit!
Posted by: NetChick on December 9, 2005 12:10 AM
